Shipping policy

Last Updated: [Insert Date]

At Jeva, we are committed to delivering your orders safely and on time. Please review our shipping policy below.

Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional events, processing times may be slightly extended.

Shipping Coverage

  • We currently ship across India.
  • For international shipping inquiries, please contact our customer support team.

Delivery Time

Estimated delivery times are as follows:

Location Estimated Delivery Time
Metro Cities 3–5 Business Days
Tier 1 & Tier 2 Cities 4–7 Business Days
Remote Areas 5–10 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Free Shipping on orders above ₹499.
  • Orders below ₹499 may incur a standard shipping charge calculated at checkout.

(Adjust the free shipping threshold as per your business policy.)

Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email/SMS
  • Tracking number
  • Courier partner details

You can track your order using the tracking link provided.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery is unsuccessful due to an incorrect address or customer unavailability, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If you receive:

  • A damaged product
  • An incorrect item
  • Missing items

Please contact us within 48 hours of delivery with photos of the package and product.

Address Changes

Address modifications can only be made before the order is shipped. Please contact customer support as soon as possible if you need to update your shipping information.

Delayed Deliveries

While we strive to deliver within the estimated timeframe, delays may occur due to:

  • Natural disasters
  • Weather conditions
  • Public holidays
  • Courier service disruptions

We appreciate your patience and understanding in such situations.

Contact Us

Jeva Customer Support
📧 Email: support@jeva.com
📞 Phone: +91 XXXXX XXXXX
🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Thank you for choosing Jeva. We look forward to serving you! ✨